Shipping & Refund Policy
Last updated: 09/07/2025

Thank you for shopping with XYS Herbal, operated by Ren Xin Holdings Sdn. Bhd. (1333670-X).

We are committed to delivering quality Chinese herbal products with care. Please read the following shipping and refund policy before placing your order.

Shipping

Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
During public holidays, promotional periods, or peak seasons, processing may take slightly longer.

Delivery Time

Estimated delivery times:

  • Peninsular Malaysia: 1–3 business days
  • East Malaysia: 3–7 business days

Delivery times are estimates and may vary depending on courier services and unforeseen circumstances.

Shipping Fees

Free Shipping

  • Peninsular Malaysia: Orders above RM150
  • East Malaysia: Orders above RM300

Standard Shipping

  • Peninsular Malaysia: RM8.50
  • East Malaysia: RM15 (first 0.5kg, RM6 per additional 0.5kg)

Additional shipping charges may apply to selected seasonal or special products.

Order Tracking

Once your order has been shipped, a tracking number will be sent via email.

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Refund & Returns

We take great pride in providing premium-quality Chinese herbal products. Every product is carefully selected and packed to ensure freshness and quality.

Due to the nature of our herbal and food products, all sales are final. We do not accept returns or exchanges for change of mind.

Non-Returnable Items

For hygiene and food safety reasons, all Chinese herbal products, herbal teas, soup packs, and other consumable products are non-returnable and non-exchangeable once delivered, except in cases where the item is damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
To help us resolve your issue quickly, please include:

  • Your order number;
  • Clear photos of the affected item(s) and the packaging;
  • A brief description of the issue.

Once verified, we will offer either a replacement or store credit (gift voucher) equivalent to the product value, at our sole discretion.
Cash refunds or bank transfers are not available.


Refund Process

Upon receiving and verifying your claim:

  • we will notify you of the outcome within 7 business days.
  • If approved, a store credit (gift voucher) equivalent to the affected product value will be issued.
  • Original shipping charges are non-refundable.

If your claim is not approved, the product will not be eligible for refund or replacement.

Shipping Responsibility

Once an order has been handed over to the courier, delivery times are subject to the courier's operations.

While we will assist customers in communicating with the courier whenever possible, we are not responsible for delays caused by courier services, weather conditions, customs clearance, or other circumstances beyond our control.

Customers are responsible for ensuring that the shipping address and contact details provided are accurate and complete.

Cancellation Policy

Orders that have been processed or shipped cannot be cancelled.

If you wish to modify your order, please contact us immediately after placing it — we will do our best to accommodate your request, but changes are not guaranteed.

Maximum Liability

To the fullest extent permitted by law, our maximum liability shall not exceed the purchase price of the affected product.
We shall not be liable for any indirect, incidental, consequential, or special damages.

Contact Us

For refund or product-related concerns, please contact our support team at:

Email : renxinsb@gmail.com
WhatsApp: +6016-331 1226